Privacy Policy
PRIVACY POLICY
Last updated: [12-17-2025]
Elevation Renovations (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, request an estimate, or contact us.
CONTACT INFORMATION
Elevation Renovations
Service area: Calgary & Okotoks (and surrounding communities)
Phone: 403-630-2258
Email: Mike@elevationrenovations.ca
1) SCOPE
This Privacy Policy applies to personal information we collect when you:
• Visit our website
• Submit a request for an estimate or consultation
• Contact us by phone, text message (SMS), email, or through our contact forms
• Submit your details through a Google Ads lead form
2) PRIVACY LAWS
We aim to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), where applicable.
3) INFORMATION WE COLLECT
Depending on how you contact us, we may collect:
• Name
• Phone number
• Email address
• Project location (e.g., community/city)
• Details about your renovation project (scope, timelines, budget range, photos you choose to share, etc.)
• Communication preferences (for example, preferred contact time)
If you call or text us, we may receive information such as your phone number and the content of messages you send us.
4) HOW WE COLLECT INFORMATION
We collect personal information when you:
• Fill out forms on our website (e.g., “Request Free Estimate”)
• Call, text, or email us
• Interact with our ads and submit a Google Ads lead form
5) HOW WE USE PERSONAL INFORMATION
We use personal information to:
• Respond to your inquiry and provide estimates/quotes
• Schedule consultations and site visits
• Communicate with you about your project
• Deliver and manage renovation services
• Improve our customer service, website, and operations
• Maintain business records for legitimate business purposes (e.g., project documentation, accounting)
6) TEXTS, CALLS, AND EMAILS (LEAD FOLLOW-UP)
If you provide your phone number or email address, you agree that we may contact you about your inquiry by:
• Phone call
• Text message (SMS)
• Email
Opting out:
• Email: You can ask us to stop marketing emails by contacting us at Mike@elevationrenovations.ca.
• Text/SMS: You can reply “STOP” to request no further text messages (where applicable), or contact us at Mike@elevationrenovations.ca and we will remove your number from text communications.
• Phone: You can tell us during a call, or email us, and we will stop calling for marketing purposes.
Note: Even if you opt out of marketing messages, we may still contact you when necessary to provide services you requested or to communicate about an active project.
7) GOOGLE ADS LEAD FORMS
If you submit your information through a Google Ads lead form:
• Your information is shared with Elevation Renovations so we can contact you about your request.
• We will use the information in accordance with this Privacy Policy.
• Google may process your information in accordance with Google’s own policies.
8) COOKIES, ANALYTICS, AND ADVERTISING
We may use cookies and similar technologies to:
• Help our website function properly
• Understand website traffic and performance
• Measure the effectiveness of advertising campaigns (including Google Ads)
Some analytics/advertising features may be provided by third-party partners. You can control cookies through your browser settings and may be able to adjust ad personalization through Google’s ad settings.
9) HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
We may share personal information with service providers that help us run our business (for example, website hosting/platform tools, communications tools, and advertising/analytics services). These providers are only permitted to use personal information as needed to perform services for us.
We may also disclose personal information when required to comply with legal obligations or to protect our rights and safety.
10) DATA STORAGE AND INTERNATIONAL TRANSFERS
We may store your information securely in our systems and/or with service providers. Some service providers may process or store information outside of Canada (for example, in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.
11) RETENTION
We keep personal information only as long as needed to respond to your request, provide services, maintain appropriate business records, and comply with legal requirements.
12) SECURITY
We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
13) ACCESS, CORRECTION, AND QUESTIONS
You may request access to, or correction of, personal information we hold about you, subject to applicable legal exceptions.
To make a request or ask questions about this policy, contact:
Email: Mike@elevationrenovations.ca
Phone: 403-630-2258
14) UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.